Refund policy
Return & Refund Policy
Thank you for shopping at Cold Shoulder. We take pride in providing high-quality products and strive for your complete satisfaction. Please read our return and refund policy carefully before making a purchase.
Final Sale Policy
All sales are final. We do not offer returns, refunds, or exchanges for products purchased, except in cases where items are damaged or incorrect.
Returns & Exchanges on Damaged or Incorrect Items
If you receive a damaged or incorrect item, please follow these steps:
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Notification Period: You must notify us within 7 days of receiving the item. After this period, we will no longer accept any claims for returns or exchanges.
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Contact Us: Email us at team@cskicksftl.com with your order number, a description of the issue, and photo evidence of the damaged or incorrect item.
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Return Authorization: Once your claim is reviewed, we will provide you with return instructions. Unauthorized returns will not be accepted.
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Shipping Costs: In the event of a damaged or incorrect item, we will cover the return shipping costs.
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Exchanges or Refunds: Upon receiving and inspecting the returned item, we will either offer an exchange or a refund, depending on product availability.
Non-Returnable Items
- Products not in their original condition.
- Items returned without authorization.
Final Note
By placing an order with Cold Shoulder, you acknowledge and agree to this policy.
For any further questions, please contact our customer service team at team@cskicksftl.com.